At Zetty, we prioritize customer satisfaction. If for any reason you are not fully satisfied with your purchase, we are here to help.

Eligibility for Refunds

Timeframe for Refunds:
To be eligible for a refund, requests must be made within 30 days of the purchase date.
Conditions for Refunds:
The item must be unused and in the same condition that you received it.
It must also be in the original packaging (if applicable).
Proof of purchase (receipt or order confirmation) is required for all refunds.

Non-Refundable Items Certain types of products or services are non-refundable. These include:

Digital products (e.g., software, e-books, etc.) once they are downloaded.
Sale or clearance items.
Personalized, custom-made products, confectionery, supplement and eatable products.

Refund Process

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account or credit card company, as it may take some time before your refund is officially posted.
If you’ve done this and still haven’t received your refund, please contact us on our website .

Exchanges If you received a defective or damaged product, we are happy to replace it with the same item. Please contact us to arrange the exchange.

Shipping Returns To return your product, you should mail it to: [insert return address].

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.