Ordering & Payments

What payment methods do you accept?

We accept PayPal, Apple Pay, Credit Card, Mastercard, Afterpay, and Debit Card to provide you with secure and flexible payment options.

Can I modify or cancel my order after placing it?

Once an order is confirmed, modifications or cancellations may not be possible. However, please reach out to our support team, and we’ll assist you as best we can.

Shipping & Delivery

How long will it take to receive my order?

Orders are typically shipped within 3 business days. Delivery times vary based on your location, but it usually takes 7-8 working days for your package to arrive.

How can I track my order?

You can track your order by creating an account on our website, which allows you to monitor your shipment’s progress.

Returns & Refunds

What is your return policy?

You can return items within 30 days of purchase. However, items classified as food or edible products are non-returnable due to hygiene and safety reasons.

Who covers the cost of return shipping?

If the return is due to a change of mind, the customer is responsible for the return shipping costs. If the return is due to a fault or issue with the product, we’ll assist accordingly.

Product Authenticity & Quality

Are the products listed on Zetty.com.au authentic?

Yes, we guarantee that all products sold on our website are 100% authentic, sourced from reputable suppliers.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery, and we’ll promptly resolve the issue.

Account & Security

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders, save shipping details, and access exclusive offers.

Is my personal information secure?

Absolutely! We prioritize data security and use encrypted technology to protect your personal and payment information.

Customer Support

How can I contact customer service?

You can reach us via email or live chat, and our support team will assist you as soon as possible.

What are your support hours?

Our customer support team is available Monday to Friday, 9 AM - 6 PM (AEST) to help you with any inquiries.